Loading
The fine print
What we collect, why we keep it, what we genuinely cannot delete, and how to reach a person about any of it. Written to be understood rather than to be defensible.
Last updated 5 September 2026.
The bid ledger cannot be edited or deleted. Not by you, not by us. It is worth knowing that before you place a bid rather than afterwards.
An auction house’s central obligation is to be able to show that it did not manipulate a sale. A platform that can quietly delete or alter a bid has, by definition, the ability to do exactly that, and cannot then credibly say it did not. So our database physically refuses to change or remove a bid record, and it refuses to delete any account that has ever placed one. The same protection covers the audit log and several other evidentiary tables.
The consequence for you is direct. If you have ever placed a bid, your account cannot be erased from this system. What we can do, on a verified request, is strip the identifying information from it: replace the email with a value that goes nowhere, clear the phone number, the display name and the profile photo, and mark the account as anonymised. What stays is the internal account number, which means nothing outside our database, and the public bidding handle, so the sale record remains coherent.
After that, a past lot still shows that a handle bid a particular amount at a particular time. It shows no name, no email address and no photograph. We would rather tell you that plainly now than describe a deletion right we cannot actually deliver.
Whether that amounts to erasure under any particular law is a question we have put to counsel and have not yet had answered. We are not going to guess at the answer on this page.
Email address, phone number if you give us one, the name you choose to display, your public bidding handle, and a profile photo if you add one. Sign-in itself is handled by our authentication provider, so passwords never reach us.
Why: To let you sign in, to tell you about lots and about your own bids, and to identify you to staff when something needs a person.
Which sale you registered for, the outcome and any reason recorded, the deposit amount, your paddle number, and the version of the sale terms you accepted with the time and the internet address you accepted from.
Why: Approval is per sale and made by a person. The acceptance record is the evidence of what you agreed to, which is exactly the kind of thing an auction is asked to produce later.
Every bid, its amount and its time, the lots you bid on, any maximum you set, the internet address a bid came from, and your watchlist. A maximum is readable only by the bid engine and is never shown to anyone.
Why: The ledger is the auction. It is what lets us prove no bid was fabricated and lets you prove what you actually bid.
The card brand, expiry and last four digits, our payment processor identifiers, the amounts held or charged, and the outcome of each attempt. We never see or store a full card number.
Why: To place and release the deposit hold and to invoice the buyer premium.
Comments on lots, consignment submissions, and anything you send us directly. Consignment submissions include the vehicle details and the contact details you provide.
Why: Comments are public on the lot. Consignment details are read by staff deciding whether to take a car on.
An audit log of significant actions with who did them, from where and with what changed; delivery outcomes for email and text; and ordinary server logs.
Why: Because an auction that cannot show who did what to a lot, and when, cannot answer the only question that matters when a result is challenged.
We do not sell your information and we do not share it with advertisers. We do not run behavioural advertising on this site.
Collector car bidding is competitive, and bidders reasonably expect not to be identified to their rivals in the middle of a sale. That is why the public bid history shows a handle rather than a name, and why your maximum bid is never revealed to anyone, including the seller and including in our own audit log.
Choose a handle that you are comfortable being permanently associated with the bids you place, because it is one of the two things that survives anonymisation.
We use a small number of outside services to run the platform, and each of them sees only what it needs:
We may also disclose information where the law requires it, or where it is necessary to establish or defend a legal claim, which for an auction usually means proving what happened during a sale.
Auction and financial records are kept for as long as they may be needed to establish or defend a claim about a sale, and for as long as any records obligation requires. The audit log is stored in monthly segments so that whole periods can be destroyed at once rather than picked over row by row.
The specific retention periods are not settled. Our working assumption for the audit log is seven years, and it is marked in our own code as requiring confirmation from counsel. We would rather publish that as an assumption than dress it up as a policy.
Watchlist entries and notification records are removed automatically if an account is ever deleted. Bid records are not, for the reason set out at the top of this page.
There are two kinds of message and they are handled differently, deliberately. Service notices concern your own bids, registrations and payments. Catalogue and watchlist email tells you about lots you asked to hear about.
Every catalogue and watchlist email carries a one-click unsubscribe link that works without signing in. It switches off that kind of mail and deliberately does not touch your outbid alerts, because somebody who unsubscribed from a newsletter in March should not lose a car in June because of it. Service notices are managed from your dashboard.
Text messages are sent only where you have given express consent, and only to a verified number. Reply STOP at any time and we stop, permanently, regardless of any preference recorded elsewhere. Message and data rates may apply.
We use what the site needs to work: a session cookie so you stay signed in, and a small amount of local storage for preferences such as your light or dark theme choice and whether you have dismissed the getting-started guide.
There is no advertising tracking on this site and no third-party advertising cookies.
Write to us through the contact page and say what you want. We will confirm that the account is yours before we act, because acting on an unverified request is itself a data breach.
What we can do today:
What we cannot do is remove your bids. If we anonymise an account we will tell you in writing exactly what was removed and what was kept.
The anonymisation procedure is designed and documented but has not yet been built as a self-service action, so today it is done by a person on request. That is a real limitation and it is stated here rather than implied away.
This is a platform for entering binding contracts to buy vehicles. It is not intended for children, and we do not knowingly collect information from anyone who is not old enough to enter a contract where they live. If you believe a child has created an account, tell us and we will deal with it.
The same honesty that applies on the terms page applies here. These points are genuinely open:
This page describes how the platform actually behaves. It is not legal advice and it has not been reviewed by a lawyer. When the items above are settled, this page will say so and the date at the top will change.